Frequently Asked Questions

1. How often do you come out?

• Most of our customers prefer weekly service. Our full service options are:
  • 1x per week
  • Bi-Weekly
  • One-time cleaning

2. Do you work year round?

• Yes. your furry friends keep up on their job year-round and we keep up on ours.

3. What about leaves or snow?

• We are able to get what we can while there are leaves on the ground, but there may be an additional fee charged if you do not keep them cleaned up so that we can efficiently find the waste.
• We will usually work in the rain or snow, however, very heavy rain or snowfall may stop us temporarily. We will usually be able to resume work later that day or, in the case of snow, within several days.

4. What about holidays

• We do not work the following days:
  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

If your service day lands on one of these holidays, we will usually complete your service the day before or the day after. If it falls outside of that, we will arrange it with you ahead of time.

5. Do I need to unlock my gate?

• Yes. We may be awesome, but we prefer not to springboard or pull off acrobatics attempting to climb over your fence. Please have your gate unlocked on your service day.
• You may also provide us with a key or lock combination if that would be convenient for you.
• It is your responsibility to ensure that you have a gate latch that we can easily latch and unlatch from either side of the gate.

6. Can you work with my dog in the yard?

• In most cases, yes. We get along well with dogs. However, dogs are protective over their turf and occasionally there will be dogs that will not allow us into the yard. If you know that your dog is not good with strangers or it becomes apparent that your dog will not allow us to clean the yard safely, then we will ask that you restrain or confine your dog on your specific service days. We don't want to take unnecessary risks with your dog and our safety.
• You can also selet to be notified before we arrive so you know when to keep your dog inside.

7. What if I want to skip a service day?

• Your dog never takes a day off so why should we? We understand that there are things that may occasionally interfere with us entering your yard. If something like that comes up please let us know in a timely manner and we will skip your yard that day. We will however bill monthly as normal and come again the following week to clean up.

8. How do I pay you?

• We accept all major Credit Cards and you will input that into our client onboarding form at signup.
• We will email an invoice to you on the 1st of every month billing for upcoming services in that calendar month. Payment will be automatically charged on the 5th day of each month.
• If your card declines you will be notified and responsible for paying the invoice before the 10th day of the month to avoid any interruptions in service. 

9. What if my payment is late?

• If we do not receive payment in full by the 10th day of the month service will be terminated immediately and we will go about due process to collect payment from you. If payment is received between the 11th and the 20th of the month there will be a $25 reinstatement fee added to your next invoice and service will resume as normal. If the invoice has not been paid by the 21st of the month you will need to reschedule a 1st time service to resume services.

10. Are there any contracts I have to sign?

• NO*. We can start and stop your service with a 24 hour notice via text, phone, or email. We do not require contracts and there is no minimum service period.

*We require our client onboarding form to be completed and signed electronically to signify that we can enter, service your property and that you agree to our terms and conditions.

11. Is there an additional charge for the 1st time cleanup?

• There will be a minimum fee of $25.00 for the 1st Time Cleanup Service. However, if there has been an accumulation of waste over time there will be an additional charge to be assessed onsite. You can click here to get an instant quote.

12. How do I give you a tip?

• You spoke, we listened - We now have the option to simply add a tip (of your choice) to your monthly bill. It is that simple. If you're an existing customer, just tell the service worker next time you see them that you would like to add a $____ tip to your monthly bill. Or just give us a call and we will be happy to set it up for you. We appreciate your thoughtful generosity.

13. Can I get just a one-time cleanup?

• Yes! A one-time* clean-up or short-term service may be easily arranged.

*There will be an extra charge for a one-time-only clean-up and is subject to the same pricing as for a first-time clean-up.

14. What does "Satisfaction Guaranteed" mean?

• We GUARANTEE that you will get service you are happy with, or you don't have to pay for it! We know our business depends on doing excellent work, and it's the quality of our service on which we stake our success. We're working very hard to make our name mean reliable, high-quality service.
• We strive to provide perfect service, but if there is ever a time when our service is not completely satisfactory, please let us know right away. We will make it right, either by coming back to re-clean the yard the same day or the next day (for FREE) or by crediting your account. We must be notified within 4 hours of when the service worker serviced your yard for the satisfaction guarantee to be in effect.
• Important: Make sure that the pile(s) you have found are not fresh and have not been deposited there since our service worker was in your yard. If our service worker returns when requested and finds the above to be true you will be subject to a fee of $10 to cover fuel and time costs.

Have a different question? Ask us on our Contact Form and we will get back with you with an answer very quickly.